What should I do if I receive a damaged or incorrect item in my order?

If you receive a damaged or incorrect item in your order, Zendesk is here to help you resolve the issue quickly and efficiently. Follow the steps below to ensure a smooth resolution process.

Step 1: Document the Issue

Take clear photos of the damaged or incorrect item as well as the packaging it arrived in. These will help us understand the problem and process your claim faster.

Step 2: Contact Customer Support

Reach out to our friendly support team via chat or phone for personalized assistance. Use the following links to connect with us:

• Chat support: https://www.zendesk.com/products/chat/
• Phone support: https://www.zendesk.com/products/talk/

Please have your order number and a description of the issue ready to help us assist you better.

Step 3: Request a Resolution

Our support team will guide you through the options available based on your situation, whether that’s obtaining a replacement, issuing a refund, or arranging a return.

Step 4: Follow Return Shipping Instructions (If Applicable)

If a return is required, carefully follow the instructions provided by our team to send the item back. This will help ensure your issue is resolved without delays.

Our Commitment to You

At Zendesk, we prioritize customer satisfaction, transparency, and efficiency. We are dedicated to resolving your concerns swiftly and reliably to maintain your confidence in our service.

Additional Help

If you need further assistance or have questions about our policies, visit our Help Center or contact our customer support team anytime.