How do I handle international shipping and customs fees for my orders?

When placing international orders through Zendesk, it is important to understand the process, potential fees, and how to track your shipments. This guide explains how to handle international shipping and customs fees to ensure a smooth shopping experience.

Shipping Availability

Before placing an international order, confirm that the item you want to purchase is eligible for international shipping. This information is available in the product details section on the item page.

Customs Fees and Duties

International shipments may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are typically the responsibility of the recipient and are not included in the product price or shipping cost. Please check your country’s import regulations for more details.

Estimated Delivery Times

Delivery times for international orders can vary depending on factors such as the destination country, customs processing times, and local postal services. We recommend allowing extra time for your order to arrive.

Tracking Your International Order

You can monitor your order's status and tracking information by logging into your Zendesk account and visiting the 'Order History' section. Tracking details will be updated as they become available.

Need Help or Encounter Issues?

If you experience delays, customs holds, or any other issues related to international shipping, please contact Zendesk customer support for prompt assistance via our live chat or phone support:

• Zendesk Chat: https://www.zendesk.com/products/chat/
• Zendesk Talk: https://www.zendesk.com/products/talk/

Additional Tips for International Orders

- Always review your order details and shipping options before confirming your purchase.

- Keep in mind that customs processing times are beyond Zendesk’s control and can vary widely by destination.

- Stay informed about your country’s import rules to avoid unexpected fees or delays.

Understanding these aspects will help you have a reliable and transparent international order experience with Zendesk. We value your satisfaction and are committed to supporting you every step of the way.

Contact Zendesk Support

For any further questions or assistance regarding international orders, please reach out to Zendesk customer support through our chat or phone services.